Terms & Conditions

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Terms & Conditions

Destination Discovery Guide

Last Updated: June 2026

Welcome to On Holiday Travel Shop. These Terms & Conditions govern your use of our website, travel services, tour packages, visa assistance services, flight bookings, hotel reservations, travel accessories purchases, and all related services offered by On Holiday Travel Shop.

By accessing our website or using our services, you agree to comply with and be bound by these Terms & Conditions.


1. About Us

On Holiday Travel Shop

Shop No. 30, Shree Om Datta Apartment,
Near Post Office, Dahanu Road West,
Maharashtra – 401602

Phone:
+91 85308 80251
+91 77092 85253

Email:
onholiday.inn@gmail.com


2. Booking & Reservation Policy

All travel bookings are subject to availability and confirmation from airlines, hotels, tour operators, embassies, and other service providers.

A booking will be considered confirmed only after:

  • Receipt of the required payment.

  • Submission of necessary travel documents.

  • Written confirmation from On Holiday Travel Shop.

We reserve the right to decline or cancel bookings if required information or payments are not received.


3. Payments

Customers agree to pay the full amount as specified in their booking confirmation.

Payment terms may vary depending on:

  • Tour Packages

  • Flight Bookings

  • Hotel Reservations

  • Visa Services

  • Travel Accessories Purchases

Prices are subject to change due to:

  • Currency fluctuations

  • Airline fare revisions

  • Government taxes

  • Supplier pricing changes

Any additional charges incurred after booking confirmation may be payable by the customer.


4. Cancellation & Refund Policy

Cancellation requests must be submitted in writing via email or approved communication channels.

Refund eligibility depends on:

  • Airline policies

  • Hotel cancellation policies

  • Visa processing fees

  • Tour operator cancellation terms

  • Supplier refund conditions

Some bookings may be non-refundable or partially refundable.

Processing times for approved refunds may vary depending on banks, airlines, hotels, and payment providers.

Visa processing fees and service charges are generally non-refundable.


5. Visa Services

On Holiday Travel Shop provides visa guidance and documentation assistance only.

Visa approval, rejection, delays, or additional requirements are solely determined by the respective embassy, consulate, or immigration authority.

We do not guarantee visa approval under any circumstances.

Customers are responsible for providing accurate and complete documentation.


6. Travel Documents

Travelers are solely responsible for ensuring they possess:

  • Valid Passport

  • Required Visas

  • Travel Insurance (where applicable)

  • Health Certificates

  • Vaccination Requirements

  • Government-issued Identification

Failure to possess proper documentation may result in denied boarding, entry refusal, or trip cancellation for which On Holiday Travel Shop shall not be held responsible.


7. Flight & Hotel Reservations

Flight schedules, seat assignments, baggage policies, and hotel facilities are controlled by the respective airlines and hotels.

On Holiday Travel Shop acts as an intermediary and is not responsible for:

  • Flight delays

  • Flight cancellations

  • Schedule changes

  • Overbooking

  • Hotel service issues

  • Airline operational disruptions

Any disputes regarding such services shall be governed by the terms of the respective service provider.


8. Tour Packages

Tour itineraries are subject to change due to:

  • Weather conditions

  • Government restrictions

  • Local regulations

  • Operational requirements

  • Unforeseen circumstances

We reserve the right to modify itineraries, accommodations, transportation, or activities without prior notice when necessary for traveler safety or operational reasons.


9. Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance covering:

  • Medical Emergencies

  • Trip Cancellation

  • Trip Interruption

  • Baggage Loss

  • Personal Liability

Unless specifically included in a package, travel insurance is not automatically provided.


10. Travel Accessories Purchases

Products sold through our Travel Accessories Showroom are subject to manufacturer warranties where applicable.

Customers should inspect products upon purchase.

Returns or exchanges may be accepted only for defective items and in accordance with applicable consumer protection laws.

Normal wear and tear is not covered.


11. Limitation of Liability

On Holiday Travel Shop shall not be liable for any loss, injury, damage, delay, accident, expense, or inconvenience arising from:

  • Airline disruptions

  • Natural disasters

  • Political unrest

  • Government restrictions

  • Pandemic-related regulations

  • Acts of terrorism

  • Weather conditions

  • Supplier failures

  • Traveler negligence

Our liability is limited to the amount paid directly to On Holiday Travel Shop for the affected service.


12. Intellectual Property

All content on this website, including:

  • Text

  • Logos

  • Graphics

  • Images

  • Videos

  • Design Elements

is the property of On Holiday Travel Shop unless otherwise stated.

Unauthorized reproduction, distribution, or use is prohibited.


13. Website Usage

Users agree not to:

  • Submit false information

  • Attempt unauthorized access

  • Interfere with website functionality

  • Use the website for unlawful purposes

We reserve the right to restrict access to any user violating these terms.


14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.


15. Changes to Terms

On Holiday Travel Shop reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated terms will be posted on this page with the revised effective date.

Continued use of our website and services constitutes acceptance of any updates.


16. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts located in Maharashtra, India.


Contact Us

For any questions regarding these Terms & Conditions, please contact:

On Holiday Travel Shop

📍 Shop No. 30, Shree Om Datta Apartment, Near Post Office, Dahanu Road West, Maharashtra – 401602

📞 +91 85308 80251
📞 +91 77092 85253

📧 onholiday.inn@gmail.com

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.